Frequently Asked Questions
Everything you need to know about shopping and selling with Turnabout Luxury Resale.
How do you guarantee the authenticity of your luxury items?
Every item at Turnabout undergoes a rigorous multi-point inspection by our team of in-house brand experts. We verify materials, craftsmanship, serial codes, and hardware to ensure 100% authenticity before any product is listed for sale.
What is the condition of the resale items?
We curate only high-quality pieces, ranging from 'New with Tags' to 'Excellent Pre-owned' condition. Detailed descriptions and high-resolution photographs are provided for each item to highlight any minor signs of wear.
What is your return policy for online orders?
To ensure your satisfaction, we offer a 7-day return window for online purchases, provided the 'Turnabout' security tag remains attached. Please note that all in-store purchases are final sale.
How much does shipping cost and how long does it take?
We offer flat-rate shipping across North America. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days. Express shipping options are available at checkout.
Do you offer payment plans for high-ticket items?
Yes, we partner with Affirm and Klarna to provide flexible financing options. This allows you to purchase your favorite luxury pieces now and pay in interest-free installments over time.
How can I sell my luxury items to Turnabout?
We offer both consignment and buy-out options. You can visit any of our physical locations for an appraisal or use our online portal to submit photos for a preliminary quote.